Refund Policy

1. Unconditional 30-day money-back guarantee

We offer a full, unconditional 30-day money-back guarantee. Any customer may request a full refund of any payment within 30 days of the date of that payment, for any reason or for no reason at all. No explanation is required, no conditions apply, and no subjective assessment is made by us. The guarantee covers first-time purchases and every renewal payment alike.

All valid requests made within the 30-day window are approved in full. We do not apply restocking fees, administration fees, partial refunds or pro-rata deductions.

2. How to request a refund

Our order process is conducted by Creem. Creem is the Merchant of Record for all our orders and handles payment processing and billing inquiries on our behalf.

To request a refund, simply email us at hello@vetportions.com with the email address used at sign-up, and we will action it for you. You can also look up your purchase at creem.io. Refunds are processed by Creem back to your original payment method.

3. Cancellations

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the paid period: you keep full access until then, and no further payments are taken. Cancelling stops future renewals; it does not by itself refund the current period. If you are within the 30-day window, request a refund as described above.

4. Free and complimentary access

Where the Service is provided free of charge (for example during a complimentary access period), no payment is taken and no refund applies. Paid terms begin only when you start a paid subscription.

5. Statutory rights

Nothing in this policy limits any refund or consumer rights you have under mandatory local law. Where those rights give you more than this policy, they apply.

6. What this policy covers

This policy covers subscription fees for the Vet.Portions software only. Vet.Portions is a business-to-business administrative software subscription delivered entirely online. We sell no physical goods, no consulting hours, no agency or bespoke services, no veterinary or medical advice, and no third-party products. There is nothing to return or ship, so a refund simply reverses the payment.

7. Related documents

This policy forms part of our Terms of Use & Privacy Notice. Payment, billing, and tax mechanics are governed by Creem's checkout terms.